Privacy policy

Privacy Policy

Last updated: June 4, 2025

This Privacy Policy describes how DuraSilk LTD (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://durasilkltd.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”). “You” means any visitor, customer, or user of our Services.

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date and post the new version on the Site.

Information We Collect

Information You Provide to Us:

  • Contact details: name, email address, phone number, mailing/billing/shipping address

  • Account information: username, password, security details

  • Order information: items purchased, payment method, shipping details

  • Communication data: customer service inquiries, reviews, survey responses

Automatically Collected Data:

We use cookies and similar technologies to collect information such as:

  • Device/browser type

  • IP address

  • Pages viewed and actions taken on our Site

  • Time and date of visits

Information from Third Parties:

We may receive personal information from:

  • Our service providers (e.g., Shopify, payment processors)

  • Social media platforms or advertising partners

  • Analytics tools and tracking technologies

How We Use Your Information

We use your information to:

  • Fulfill orders and deliver products or services

  • Process transactions and provide receipts

  • Improve and personalize your shopping experience

  • Provide customer support

  • Communicate about your account or orders

  • Send marketing or promotional content (with your consent)

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

Cookies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie settings through your browser. Blocking cookies may impact the functionality of our Site.

For more on cookies used through Shopify, visit: https://www.shopify.com/legal/cookies

Text Messaging & Mobile Data

By providing your mobile number, you agree that DuraSilk LTD may send you periodic SMS or MMS messages containing, but not limited to, important updates, order information, promotional content, and customer service communications.

  • Message frequency: up to 4 messages/month

  • Message and data rates may apply

  • Text STOP to (330) 293-6335 to unsubscribe

  • Text HELP for assistance

SMS Privacy & Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide the SMS service.

How We Share Information

We may disclose your personal information to:

  • Service providers (e.g., payment processors, shipping partners, customer support)

  • Advertising and analytics partners (with your consent)

  • Affiliates within our corporate family

  • Government authorities or regulators if required by law

  • Buyers or investors in the event of a merger or acquisition

We do not sell or share sensitive personal information without your consent.

User-Generated Content

If you post reviews or content on our Site or social platforms, it may be visible to others. Please avoid sharing sensitive or private information publicly.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Always review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe your child has provided us with personal data, contact us immediately for deletion.

Data Retention & Security

We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. While we implement safeguards to protect your data, no method of transmission or storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal data

  • Delete your data

  • Opt out of certain data uses

  • Withdraw consent

  • Lodge a complaint with a regulator

To exercise any of these rights, contact us using the information below. We may request verification before processing your request.

International Data Transfers

If you are outside the U.S., your data may be transferred and processed in the U.S. or other jurisdictions. We use legal safeguards for international data transfers, such as Standard Contractual Clauses when required.

Contact Us

If you have any questions or requests related to this Privacy Policy or our privacy practices, please contact:

DuraSilk LTD
📧 Email: customerservice@durasilkltd.com
🌐 Website: https://durasilkltd.com