Return Policy

DuraSilk Return & Refund Policy

We want you to love every item you receive, but if something’s not quite right, we’re here to help.

We gladly offer full refunds on returned items that are unused and in resellable condition. All returns must be shipped back to our office at:

DuraSilk LTD
2100 Milton Blvd Newton Falls Ohio 

Please note: The cost of return shipping, including postage, duties, taxes, and any potential brokerage fees, is the responsibility of the customer. DuraSilk covers these costs when shipping to you, but return charges—especially from outside the U.S.—can sometimes be more than the value of the product. We recommend contacting your shipping carrier in advance to understand the exact return cost.

Before sending anything back, please email us at customerservice@durasilkltd.com to request a Return Authorization (RA) number. This ensures your return is processed quickly and correctly.

Custom Orders

Custom-branded items are made just for you—and because of that, we’re unable to accept returns on custom orders unless the item arrives damaged or there was a manufacturing defect. If that’s the case, we’ll gladly make it right. Just reach out within 7 days of delivery and include clear photos of the issue.

Damages & Order Issues

If your order arrives with damage or there’s something missing, let us know within 7 days of delivery. Please email us with:

  • Photos of the shipping box and label

  • Photos of the damaged or incorrect product

Still need help?
We’ve got you. Reach out to us anytime at customerservice@durasilkltd.com, and our team will take care of you.